FAQ

Frequently Asked Questions

Orders / General

How do I place an order?
Where can I get my prescription?
How are 9DollarOptical Glasses so inexpensive?
Oh no! I need to change something about my order. What should I do?

Frames

Is there a way to try out your frames and see which ones fit me best?
Is it possible to order glasses with non-prescription lenses?
Do you offer children's frames?
What about prescription sunglasses?

We have hundreds of men's and women's sunglasses styles, with over 12 unique tinting options. You can also turn any eyeglasses frame into a pair of shades with our Sun sunglasses lenses option
Do you offer glasses that turn into sunglasses outdoors?
Are there any limitations for bifocals or progressive lenses?
How do I measure my frames?
What kind of frames are sold at California Glasses?
Can I order lenses that are both color tinted and photochromic?
Can I buy the frames alone?

Delivery and Shipping

Can I track my order?
How long do I have to wait for my glasses after I have ordered them?
What shipping methods do you offer?

Support

Oops! I entered some of my prescription incorrectly. Now what?

Prescriptions

How do I read my prescription?
What is "PD" and how do I get mine?
How can I measure my PD?
Can I use contact lens prescription for ordering glasses?

Lenses

Do you offer prism correction?
What are 9DollarOptical lenses made of?
How are bifocal and free-form progressive distances decided?
What materials do you use for your bifocal lenses?
Can I purchase lenses by themselves?

Payment

Do you accept insurance?
What payment methods do you accept?
How are your payments secured?
How can I obtain a sales invoice
Is it possible to have double discounts on my order?

Returns

What is your return policy?
How do I make an exchange or return?
Anything else I need to know about making an exchange?